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Lettings

At Pure Estate Agency we pride ourselves on being a buy to let specialist. Our position within the Norwich lettings market and our experienced staff will be able to ensure a smooth transition. A transition from securing a fantastic tenant and managing the property as though it were our own. We have ARLA qualified team members who will be able to advise you every step of the way. We understand the local Norwich lettings market, keep up to date with current trends and will provide you with realistic expectations.

We understand that your investment property in the Norwich area is one of your most valuable assets. We therefore offer a variety of services at competitive rates, which includes a fully managed service that we are extremely proud of. Our dynamic team will always work in your best interests and we are extremely discerning when it comes to selecting your perfect tenant. We always ensure that you are presented with the pertinent information about any prospective tenants to enable you to make an informed decision. Applicants are then thoroughly vetted by the independent and specialist reference agency that we use.

If you elect to use our managed or rent processing service, then you will also benefit from our in-house property management and accounts team. All of our Norwich estate agency team have a wealth of experience in the lettings industry and are ready to assist you with every aspect of the let.

If you are a tenant looking for a property, please do call us to discuss your requirements today.

Landlords

We are devoted to ensuring our clients receive a bespoke package that will suit their individual requirements. We understand that your property is one of your most valuable assets and you need to have the utmost confidence with whom you appoint to look after it. We currently look after a large portfolio of properties in the Norfolk area for a variety of clients. Some of our landlords have extensive portfolios whilst others may only have one investment property. Irrespective of your portfolio size, we would be delighted to assist you further. We offer a range of services including free valuations for rental and we would be able to give you guidance on the yield for your property. Please do contact us to arrange a valuation today.

We offer a variety of services so we have outlined these below for your convenience. Please do keep in mind that we always aim to provide a bespoke service to meet your needs, so if you would like to contact us to discuss your individual requirements, then we would be delighted to adapt our service to meet your needs.

Fully Managed

The following are included in our standard management service;

  • Preparation of marketing details including a floorplan, photographs, and a detailed description.
  • Advertising your property on the largest property portals including Zoopla and Rightmove. We are also the only agent to have a direct advertising link with the NHS intranet, which can help us secure you a fantastic professional tenant.
  • Marketing your property to let in Norwich and Norfolk across our active social media platforms.
  • Introduction of a prospective tenant to you and negotiate terms between the parties.
  • Carry out viewings of the property on your behalf.
  • Carry out a full reference report on your prospective tenant.
  • Relieve your worries by arranging the necessary regulatory checks, such as Gas and Electrical Safety Reports and the EPC (Energy Performance Certificate).
  • Obtaining permission to sub-let on your detailed instructions, if required.
  • Instruct an Inventory Clerk to carry out an inventory on the contents and condition of your property.
  • Organise for your property to be professionally cleaned, if required.
  • Collect and administrate the deposit payable by the tenant ensuring this is protected with an appropriate scheme.
  • Notifying service companies and utilities used by you at the commencement and termination of the tenancy.
  • Undertake regular inspections throughout your tenancy to identify remedial works to prolong the life of your investment and optimise its performance through our Property Optimisation Department. (POD) The purpose of the inspection is to also identify any potential breaches by the tenant and ensure these are remedied.
  • Arrange maintenance work, when required, and liaise with all parties until the works are completed satisfactorily. We will then arrange payment of the invoices from the rental income.
  • Identify opportunities at the renewal of the tenancy where you can enhance the property in order to maintain or maximise the rental yield.
  • Process rent payments and issue statements. We will chase any unpaid monies swiftly.
  • Arranging to serve legal notices.
  • Any other adhoc requirements during the tenancy.

Let only

The following are included in our standard let only service;

  • Preparation of marketing details including a floorplan, photographs, and a detailed description.
  • Advertising your property on the largest property portals including Zoopla and Rightmove. We are also the only agent to have a direct advertising link with the NHS intranet, which can help us secure you a fantastic professional tenant.
  • Marketing your property to let in Norwich and Norfolk across our active social media platforms.
  • Introduction of a prospective tenant to you and negotiate terms between the parties.
  • Accompany viewings of the property on your behalf.
  • Carry out a full reference report on your prospective tenant.
  • Relieve your worries by arranging the necessary regulatory checks, such as Gas and Electrical Safety Reports and the EPC (Energy Performance Certificate) before move in (we do not arrange renewals of these unless you have the fully managed service).
  • Obtaining permission to sub-let on your detailed instructions, if required.
  • Instruct an Inventory Clerk to carry out an inventory on the contents and condition of your property.
  • Organise for your property to be professionally cleaned, if required.
  • Collect and administrate the deposit payable by the tenant ensuring this is protected with an appropriate scheme.

We do also offer a rent collection service. If you would like any information on this or any other service that we offer, please do call us.

Tenants

We understand that moving home can be a stressful experience. We will therefore always aim to make the process as smooth as possible. We have outlined the procedure and fees below.

We will initially book you in to view the property that you are interested in. We are unable to accept any applications without you first seeing the property. If you are happy and wish to apply, then we require the application fee and for the completed form to be returned. It is at this stage that you should request any special conditions of the tenancy i.e. if you wish to decorate or require any work to be done prior to you moving in.

If the application is successful, then we require the balance of the fees and you will be referenced by the specialist company that we use. On the condition that references are satisfactory, then we will start negotiating a tenancy start date. Please note though that everything remains strictly subject to contract until you move into the property.

Our current fees are outlined below;

Application fee £30 (strictly non-refundable)
Reference fee £96 per person
Administration fee £150
Guarantor reference fee per person (if applicable) £120
Inventory checking fees £102

* All prices are inclusive of VAT.

Typically, deposit values will be one month’s rent plus a £100 retainer, however this can vary depending on specialist requests. You will also be required to pay one month’s rent in advance prior to the start of the contract. If you require clarification on any fees, please do not hesitate to contact us.

We subscribe to the Deposit Protection Service (DPS). The Housing Act 2004 is the core legislation pertaining to deposit protection. This statute made it a requirement for all agents and landlords to register deposits with a government recognised scheme. So, for your peace of mind, we register all deposits with the DPS custodial scheme.

Please be aware that we do not presently have client money protection but we are working on this.

Property Management

Pure Estate Agency have a dedicated in-house property management team. They are not based in a central location but rather in our actual Norwich office. This allows us to deliver a proactive approach to the management of your property as we can visit the property when required. It also means that the property managers are familiar with the layout of the property, which often allows for a faster diagnosis of any problems that may occur.

We will always manage your property as though it is our own, exactly as you would expect from a professional firm. We take on all of the obligations placed upon you by legislation, such as arranging gas safety inspections and routinely checking the property.

We also have a contractor who works exclusively with us. We find that due to our cultivating an established relationship with this contractor, they are able to offer our clients competitive prices and a first rate service.

We would be delighted to further discuss our management service with you. Please do call us for more details as to the service that we offer.


Considerations for Buy to Let Investors

Please note that the fees outlined are non-refundable except at the agents discretion